Privacy Policy

Personal information controller: Lifestyles Philippines
Makati City, Metro Manila, Philippines
Email: service@lifestylesph.com

For privacy-related requests, contact us at the email above with the subject line "Privacy request".

We may collect the following categories of information:

Information you provide

• Order and delivery details: name, email, phone number, shipping address (street, city, province, postal code), and optional order notes
• Support and feedback: messages you send via contact forms or the feedback widget, including your name and email if provided
• Admin access: credentials used by authorized staff to manage orders (stored securely; not used for marketing)

Information collected automatically

• Device and usage data: IP address, browser type, pages visited, and approximate location derived from IP
• Cookies and local storage: cart contents, saved email for faster checkout, session preferences, and similar technical data needed for the site to function

Payment information

Online payments are handled by PayMongo and PayPal. We receive confirmation of payment status and transaction references (for example, payment intent IDs or PayPal order IDs) but do not store full credit or debit card numbers on our servers.

We use personal information to:

• Process and fulfill orders, including delivery and payment confirmation
• Send order confirmations, shipping updates, and customer support replies
• Prevent fraud, abuse, and security incidents
• Improve our website, catalogue, and checkout experience
• Comply with legal, tax, and regulatory obligations
• Respond to feedback and resolve disputes

We do not sell your personal information. We do not use your data for automated decisions that produce legal or similarly significant effects without human review.

Under the Data Privacy Act, we rely on one or more of the following:

• Contract: processing necessary to complete your purchase and deliver products
• Consent: where you voluntarily submit feedback or opt in to optional communications
• Legitimate interests: site security, fraud prevention, and service improvement, balanced against your privacy rights
• Legal obligation: record-keeping and responses to lawful requests

We may share personal information with:

• Payment processors (PayMongo, PayPal) to authorize and settle payments
• Courier and logistics partners to deliver orders to your address
• Hosting and infrastructure providers that operate our website and database on our behalf
• Professional advisers (lawyers, accountants) when required
• Authorities when required by law, court order, or to protect rights and safety

Service providers are permitted to use your data only to perform services for us and must protect it appropriately.

We keep order and customer records for as long as needed to fulfill orders, handle warranties and returns, resolve disputes, and meet legal requirements (typically at least several years for accounting and tax purposes). Cart and session data in your browser may be cleared when you clear site storage or when items expire.

Feedback messages are retained to provide support history unless you request deletion and we no longer need them for legal or operational reasons.

We use reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS), access controls on admin functions, and secure handling of payment credentials by our payment partners. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Under the Data Privacy Act, you may have the right to:

• Be informed that personal data is being processed
• Access a copy of personal data we hold about you
• Object to processing in certain circumstances
• Correct inaccurate or incomplete data
• Erasure or blocking of data where applicable
• Data portability, where technically feasible
• File a complaint with the National Privacy Commission (NPC)

To exercise these rights, email service@lifestylesph.com. We may need to verify your identity before responding. We will reply within a reasonable time as required by law.

Our site uses essential cookies and browser storage to:

• Remember items in your shopping cart
• Remember your email on checkout for convenience
• Maintain admin sessions for authorized users
• Store QR payment session data during checkout (session storage, cleared after payment)

You can control cookies through your browser settings. Disabling essential storage may prevent checkout or cart features from working correctly.

Our site is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us data, contact us so we can delete it.

Payment providers such as PayPal may process data in countries outside the Philippines. Where data is transferred internationally, we rely on appropriate safeguards offered by those providers and applicable law.

Our site may link to external pages (social media, product PDFs, payment redirects). We are not responsible for the privacy practices of those sites. Review their policies before providing personal information.

We may update this Privacy Policy from time to time. The "Last updated" date will reflect the latest version. Material changes may be communicated on the site or by email where appropriate.